FL-5001-Cream-Ladies Soft Casual Pumps
Refined and versatile, these cream flats are designed to bring effortless sophistication to your everyday style. Featuring a smooth matte finish and a softly rounded square toe, they offer a timeless silhouette that pairs beautifully with both office and casual outfits.
The delicate bow detail on the vamp adds a graceful touch, while the subtly textured toe cap creates visual interest and a hint of modern charm. Lightweight and easy to slip on, these flats are crafted with a cushioned insole and smooth inner lining to keep you comfortable all day long.
Features:
Soft cream matte finish
Decorative bow accent
Subtle textured toe cap design
Rounded square toe silhouette
Cushioned insole for lasting comfort
Slip-on style for easy wear
Durable outsole for everyday use
Perfect for work, weekend outings, or special occasions, these flats offer classic elegance with a contemporary twist.
Returns
The only brand in Pakistan who offers LIFETIME REFUND POLICY. So shop with confidence. No worries order whatever you like, anything that doesn’t satisfy you, simply return for refund.
Manage Your Returns Online
If you wish to return the item online simply login to your account & press "Return Support" Or call us 0309-2688955
Return Period
You have LIFETIME REFUND OPPORTUNITY Returned item must be unworn & in original condition.
If you are not 100% satisfied with your purchase for any reason, just go through our easy online return process, Please login to your account & press return support.
*Returned item must be unworn and in the original condition, packaging with invoice. Damaged Box or shoes may not qualify for a refund.
Item Missing
If item is missing in order you can report to us within 6 days of orders delivery date after that we will not take any responsibility.
Refunds COD refunds
It may take 3 to 5 working days (Saturday & Sunday not included) to process your refund & it will appear in your bank.
Credit & Debit cards refunds
It will take further 3-5 working days to appear on your card.
JazzCash/Easypaisa refunds
We process refunds on JazzCash or Easypaisa. Please provide the account title and phone number to process your refund It may take 3 to 5 working days (Saturday & Sunday not included) to process your refund & it will appear in your JazzCash/Easypaisa account.
Refund during Sale Promotion
Please be aware that during the promotion, there will be no refund & exchange allowed at shops & Online refunds will be processed after the promotion & it may take up to 3-5 working days.
Stock on More Than 50% OFF
Refund: Stock on clearance like 55% OFF or 75% OFF & markdown price articles have no refund policy.
Return to Store
- You can return the items to any Excel store
- To find your nearest store, please check the Store Finder
- Take your items to be returned to the Excel store of your choice and get them Exchange or Refund
- You MUST have original receipt with you.
We will inspect returned goods If the item is damaged or soiled we may not be able to accept the return.
Who Will Pay For the Return Cost?
Please note all returns are the customer's responsibility.
How many days will it take to issue a Refund?
A refund will be issued within 3-5 working days once we have received the item. We will refund the amount to your bank Account or card through which purchase has been made
Faulty items/ wrong item
If you receive a faulty item/ wrong item or size, please login into your account & send us request through Return Support
Undelivered Parcel
Please note in case if parcel returns as undelivered due to customer negligence. System will put customer's account on hold & for future orders customer have to pay us in advance.
DELIVERY TIME
Cities of Pakistan: 3 to 5 working days
In case of sale, natural disasters, strikes, extended public holidays, etc. deliveries might be delayed
Return Address
Please send your goods with Original Invoice at below address
Online Return Department
Excel Family Shoes, 12/D People Colony 1, D Ground, Faisalabad.
“if you send the goods other than our Return address (Excel Family Shoes, 12/D People Colony 1 , D- Ground, Faisalabad , Pakistan).
Your refund may be delayed till 7 to 14 working days.”